Guest Experience Runner – High-End Dining Support

Soho House & Co; New London (CT); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Staff discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff discount on Cowshed & Soho Home

Paid charity days (Soho Impact)

Counselling Sessions

Training and development programs

Team events

Job summary

Soho House is seeking a Runner to support the kitchen and front-of-house teams, delivering food and drinks promptly and ensuring a clean, organized service area. You will assist waiting staff to provide a superior member experience and act as a liaison between kitchen/bar and the floor.

Key duties include delivering orders, maintaining station cleanliness, developing relationships with members, polishing cutlery, and preparing table enhancements.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Excellent food and beverage knowledge, including wine service.
• Strong interpersonal and teamwork skills with a hands-on approach.
• Confident, polished, and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment.
• Provides service to and is accountable for an assigned section.
• Develop relationships with members to provide personalized service.
• Polishing cutlery ensuring they are ready for service.
• Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).
• Perform opening and closing procedures including but not limited to the set up and break down of stations.
• Ensure all service equipment is handled carefully and stored correctly.
• Maintain a spotless and pristine working environment.
• Attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.

Skills

Fine dining experience

Teamwork

Wine knowledge

POS familiarity

Communication

Organised

Professional demeanor

Tools

POS systems

Reservation software

Job description

Soho House is seeking a Runner to support the kitchen and front-of-house teams, delivering food and drinks promptly and ensuring a clean, organized service area. You will assist waiting staff to provide a superior member experience and act as a liaison between kitchen/bar and the floor.

Key duties include delivering orders, maintaining station cleanliness, developing relationships with members, polishing cutlery, and preparing table enhancements.