Guest Experience Runner

Cinépolis Cinemas USA; Put-in-Bay Township (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount on tickets, food and

Gifts for milestone anniversaries

Job summary

Cinépolis USA in Ohio is seeking a Runner to deliver concessions and assist guests, contributing to a seamless theater experience. The role emphasizes friendly service, accurate orders, and teamwork with the kitchen and management.

This non-exempt position requires 18+ age, ServSafe/food handling and alcohol training, and availability for nights, holidays, and weekends. Upsell opportunities and Cinépolis standards apply.

Qualifications

• Must be 18 years or older per state guidelines.
• 1+ years of food running or bussing preferred.
• ServSafe, Food Handling and Alcohol training certifications required.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Available nights, holidays and weekends.

Responsibilities

• Deliver concessions items to guests following service procedures.
• Coordinate with expediter to ensure timely, high-quality deliveries.
• Double-check orders and communicate issues to kitchen and supervisors.
• Suggest promotions or upsell items to guests.
• Clean theaters, remove dishes, and assist with restocking.
• Assist with ticket scanning, cleaning, and restocking duties as needed.
• Handle guest complaints and direct them to proper resources.
• Monitor movie projections and report issues to management.
• Complete opening, mid and closing procedures.
• Greet guests per Cinépolis standards and participate in trainings.

Skills

18+ years old

Food running experience

Customer service

ServSafe certification

Food handling

Alcohol training

Interpersonal skills

Communication skills

Attention to detail

Integrity

Flexible hours

Job description

Cinépolis USA in Ohio is seeking a Runner to deliver concessions and assist guests, contributing to a seamless theater experience. The role emphasizes friendly service, accurate orders, and teamwork with the kitchen and management.

This non-exempt position requires 18+ age, ServSafe/food handling and alcohol training, and availability for nights, holidays, and weekends. Upsell opportunities and Cinépolis standards apply.