Guest Experience & Rooms Coordinator

Socket.dev; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Stock program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plan

Job summary

Hilton is seeking a Rooms Coordinator to brighten guests’ stays by coordinating reservations and special requests with warmth and efficiency.

You will greet guests, handle inquiries, assist with group arrivals, and provide phone support to ensure every stay meets Hilton’s service standards.

Join a globally recognized hospitality leader and grow your career in a dynamic hotel environment.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership and teamwork.
• Ownership and accountability in daily tasks.
• A focus on urgency and disciplined execution.

Responsibilities

• Manage pre-arrival details: confirm reservations, assign accommodations, and fulfill special requests.
• Coordinate group arrivals to ensure a seamless experience.
• Delight guests by welcoming, responding to inquiries, and resolving concerns promptly.
• Provide phone support: answer calls, maintain logs, and follow up on guest satisfaction.

Skills

Hospitality

Customer service

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is seeking a Rooms Coordinator to brighten guests’ stays by coordinating reservations and special requests with warmth and efficiency.

You will greet guests, handle inquiries, assist with group arrivals, and provide phone support to ensure every stay meets Hilton’s service standards.

Join a globally recognized hospitality leader and grow your career in a dynamic hotel environment.