Guest Experience & Revenue Upsell Ambassador

InnVite Hospitality; Sidney (OH); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Employee discounts at Hilton properties

Career growth opportunities

Job summary

InnVite Hospitality is seeking a Hotel Ambassador/Sales Representative for the Hampton Inn Sidney, OH. The ideal candidate excels in a fast-paced environment, focusing on guest satisfaction and revenue generation through upselling.

This role involves assisting with guest complaints, performing check-in/check-out procedures, and contributing to various hotel departments as needed. The position requires full availability across all shifts and offers competitive pay and growth opportunities.

Qualifications

• 1+ years of front desk or guest-facing hospitality experience preferred.
• Proven ability to handle difficult guest situations with empathy.
• Full availability across all shifts, including weekends and holidays.

Responsibilities

• Act as the primary contact for guest complaints and resolve issues.
• Perform check-in and check-out procedures efficiently.
• Assist with upselling premium room types and documenting sales leads.

Skills

Customer service

Upselling

Conflict resolution

Communication skills

Education

High school diploma

Associate degree in hospitality management

Tools

PMS systems (OnQ, Opera, etc.)

General computer skills

Job description

InnVite Hospitality is seeking a Hotel Ambassador/Sales Representative for the Hampton Inn Sidney, OH. The ideal candidate excels in a fast-paced environment, focusing on guest satisfaction and revenue generation through upselling.

This role involves assisting with guest complaints, performing check-in/check-out procedures, and contributing to various hotel departments as needed. The position requires full availability across all shifts and offers competitive pay and growth opportunities.