Guest Experience Retail Team Member

ABC Fine Wine & Spirits; Cape Coral (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid vacation

Tuition reimbursement

ABC University training

Health insurance

Dental and vision

401K

Employee discounts

EAP

Pet insurance

Job summary

ABC Fine Wine & Spirits is seeking Retail Team Members to greet Guests, deliver friendly service, and help keep the store clean, organized, and well stocked. You will operate POS, verify age, promote products, assist with merchandising, restocking, and wrapping gifts while upholding company policies.

This role offers a flexible schedule, opportunities for training, and employee discounts. Join our team to help guests enjoy a memorable shopping experience and be part of a family-owned retailer.

Qualifications

• Must be 21 years of age or older.
• Ability to work a flexible schedule including nights, weekends, and holidays as business needs demand.
• No prior retail experience required, though previous customer-facing experience is a plus.

Responsibilities

• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.
• Operate Point-of-Sale (POS) system accurately, including processing transactions, applying discounts or promotions, verifying rewards accounts, validating product selections, ensuring legal compliance with age verification, and following proper cash handling procedures.
• Maintain Responsible Vendor status throughout employment for alcohol & tobacco purchases while operating POS, wine taps or tasting tables by checking proper forms of identification for age verification.
• Learn and promote ABC’s wide selection of wine, spirits, beer, and cigars, including our Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation of product on shelves and within beer coolers. Increase sales and product performance to meet store goals.
• Receive, unload, and validate invoices, organize and stock store deliveries.
• Maintain a clean, safe, and organized environment throughout the store, including the sales floor, stockroom, Team Member areas (e.g., lockers and kitchen), and customer-facing spaces such as restrooms.
• Assist with daily property upkeep by sweeping and removing debris inside the store and in exterior areas such as parking lots and walkways, collecting shopping carts, emptying trash, and performing routine restroom cleaning.
• Provide wrapping service for ABC products, assemble custom gift baskets, and offer carryout service when needed.
• Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.
• Perform additional duties as assigned by Store Leadership.

Job description

ABC Fine Wine & Spirits is seeking Retail Team Members to greet Guests, deliver friendly service, and help keep the store clean, organized, and well stocked. You will operate POS, verify age, promote products, assist with merchandising, restocking, and wrapping gifts while upholding company policies.

This role offers a flexible schedule, opportunities for training, and employee discounts. Join our team to help guests enjoy a memorable shopping experience and be part of a family-owned retailer.