Guest Experience & Retail Specialist

Parker Ranch, Inc.; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Parker Ranch, Inc. invites applications for a Guest Experience & Retail Associate at our Puuopelu location. You will greet visitors, support our gift shop, and assist with tours and events, delivering an engaging, informative guest experience.

The role emphasizes friendly service, organization, and teamwork to maintain a welcoming atmosphere and smooth daily operations. Experience in customer service or retail is helpful, and a passion for history and culture is a plus.

Qualifications

• Guest Services experience or aptitude for welcoming visitors and handling inquiries.
• Retail operations familiarity or willingness to learn POS and merchandising routines.
• Ability to assist with tours, events, and guest flow coordination.
• Administrative support and documentation tasks as needed.

Responsibilities

• Welcome and assist guests as a first point of contact at Puuopelu.
• Provide friendly, knowledgeable, and engaging customer service to visitors and guests.
• Answer incoming phone calls and respond to general customer inquiries in a professional manner.
• Dispatch incoming calls to the appropriate team member, when applicable.
• Provide accurate information regarding Parker Ranch, Puuopelu, Mana Hale, merchandise, tours, and other visitor experiences.
• Foster a welcoming and positive environment that enhances the guest experience.
• Assist with coordinating the flow of guests arriving for tours and special events.

Skills

Guest Services

Retail Operations

Tour Operations

Administrative Support

Job description

Parker Ranch, Inc. invites applications for a Guest Experience & Retail Associate at our Puuopelu location. You will greet visitors, support our gift shop, and assist with tours and events, delivering an engaging, informative guest experience.

The role emphasizes friendly service, organization, and teamwork to maintain a welcoming atmosphere and smooth daily operations. Experience in customer service or retail is helpful, and a passion for history and culture is a plus.