Guest Experience Ambassador (Korean Speaking)

Kualoa Ranch Hawai'i; Kaneohe (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kualoa Ranch Hawai'i is seeking a Korean-speaking Guest Experience Ambassador to warmly welcome Korean-speaking visitors and provide clear, helpful information on tours, check-in, and on-site services. You will use Korean and English to assist guests, coordinate with staff, and maintain a positive, professional aloha spirit on property.

The role requires in-person presence on Oʻahu and open availability, including weekends and holidays.

Qualifications

• Minimum of 2 years in customer service, preferably hospitality or tourism.
• Strong Korean and English communication with guests from diverse backgrounds.
• Positive attitude, reliability, and strong work ethic.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Welcome and engage Korean-speaking guests with warmth and aloha.
• Assist with tour check-in and provide accurate information on schedules, pricing, and policies.
• Answer questions about activities, requirements, and general property details.
• Provide directions and guidance to help guests navigate the ranch.
• Coordinate with internal departments to address guest needs promptly.
• Resolve guest concerns calmly and professionally while maintaining a positive environment.
• Maintain organized front-of-house operations and represent Kualoa Ranch professionally.

Skills

Korean speaking

Customer service

English communication

Front-of-house

Job description

Location: On-Site - Must currently reside on Oʻahu and be available for in-person interviews and immediate hire.

Relocation Package: None

Schedule: Full-time; open availability including weekends and holidays is required.

POSITION OVERVIEW

The Korean-Speaking Guest Experience Ambassador serves as an important point of contact for Korean-speaking visitors arriving at Kualoa Ranch and helps create a welcoming, clear, and comfortable guest experience from the start.

This position is designed for someone who can use Korean language ability to assist guests with questions, check-in, directions, tour information, and general support while also communicating effectively with coworkers in English.

Successful team members bring strong Korean and English communication skills, a positive attitude, and a genuine desire to help guests feel informed, respected, and cared for while representing Kualoa Ranch with professionalism and the spirit of aloha.

Team members in this role take pride in helping guests have a smooth and memorable visit while contributing to an organized and welcoming environment for everyone on property.

KEY RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Welcome and engage Korean-speaking guests with warmth, professionalism, and the spirit of aloha.
• Assist Korean-speaking guests with tour check-in and provide accurate information regarding tours, schedules, availability, pricing, and policies.
• Answer questions about ranch activities, tour requirements, procedures, and general property information.
• Provide directions and guidance to help guests move easily throughout the property.
• Coordinate with internal departments to ensure guest needs are communicated and addressed efficiently.
• Assist in resolving guest concerns or unexpected issues in a calm, courteous, and solution-focused manner.
• Maintain awareness of guest flow and support an organized and efficient front-of-house environment.
• Represent Kualoa Ranch professionally while contributing to a positive and cooperative team atmosphere.

QUALIFICATIONS

• Minimum of 2 years of customer service experience, preferably in hospitality, tourism, or a related field.
• Strong Korean and English communication skills with the ability to interact effectively with guests from diverse backgrounds.
• Positive attitude, reliability, and strong work ethic.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Ability to multi-task and manage multiple guest interactions simultaneously.
• Flexibility to work weekends, holidays, and varying shifts as required.
• Knowledge of Kualoa Ranch and the local area is highly desirable.
• Familiarity with Hawaiian culture and traditions is preferred.
• Korean-speaking ability is required or strongly preferred for this role, with the ability to clearly assist Korean-speaking guests in a welcoming and professional manner.

WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE

• You enjoy helping people and creating positive experiences.
• You can communicate clearly and confidently with Korean-speaking guests and coworkers.
• You stay positive and professional even during busy moments.
• You take pride in representing Kualoa Ranch and contributing to a strong team environment.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 pounds.
• Proficiency using standard office equipment including computers and phones.