Guest Experience Specialist - Personalization & Local Craft

Pictures Plus, CocoNene, California Closets; Honolulu (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Base pay $20/hr

Daily team bonus

Free parking

Merchandise discounts

Full-time benefits

Japanese language differential: +$1/hr

Job summary

CocoNene International Market Place in Hawaiʻi seeks a Guest Experience Associate to welcome guests, discuss preferences and help personalize products. You will share the stories behind our local manufacturing and connect guests with our artist partnerships.

No prior retail experience is required, but comfort with customer service and a willingness to learn are valued. The role offers a base pay plus a daily bonus, with perks like free parking and staff discounts.

Qualifications

• Warm communication, reliability, initiative and a willingness to learn.
• Retail or hospitality experience is helpful, but not required.

Responsibilities

• Welcome guests, ask thoughtful questions and recommend products that fit their interests.
• Share product stories, artist connections and our local manufacturing process.
• Help guests explore personalization and create meaningful gifts.
• Contribute to shared sales goals through helpful service and relevant recommendations.
• Notice guests and teammates who need support, and take action.
• Keep displays stocked and inviting; assist with wrapping, register transactions and opening and closing.
• Apply coaching, practice new approaches and take increasing ownership.

Job description

CocoNene International Market Place in Hawaiʻi seeks a Guest Experience Associate to welcome guests, discuss preferences and help personalize products. You will share the stories behind our local manufacturing and connect guests with our artist partnerships.

No prior retail experience is required, but comfort with customer service and a willingness to learn are valued. The role offers a base pay plus a daily bonus, with perks like free parking and staff discounts.