Customer Experience Retail Associate

Ross Stores, Inc.; Hanover (York County); On-site; USD 21,000 - 31,000; Full time

Job summary

Ross Stores, Inc. in Hanover, PA is seeking a Retail Associate to greet Customers, maintain a clean, organized store, and present merchandise in alignment with brand standards.

You will be trained on checkout, assist Customers, and support Store Leadership to deliver a positive shopping experience while upholding safety and loss-prevention guidelines. This role requires teamwork, reliability, and attention to detail.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers.

Skills

Customer service

Basic math

Job description

Ross Stores, Inc. in Hanover, PA is seeking a Retail Associate to greet Customers, maintain a clean, organized store, and present merchandise in alignment with brand standards.

You will be trained on checkout, assist Customers, and support Store Leadership to deliver a positive shopping experience while upholding safety and loss-prevention guidelines. This role requires teamwork, reliability, and attention to detail.