Guest Experience & Retail Associate

Imagine; Minneapolis (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

Imagine is seeking an Exhibit & Retail Operations Team Member for the King Tut’s Tomb exhibition in Minneapolis. You will rotate through roles including gift shop sales, ticketing center support, and photo station engagement, delivering exceptional guest experiences while ensuring safety and adherence to policies.

You will interact with guests, process transactions on a POS, stock merchandise, and assist with inventory and events to boost guest engagement.

Qualifications

• Strong communication and interpersonal skills.
• Great at working with others and contributing to a team environment.
• Excellent customer service and problem‑solving abilities.
• Experience working with a standard POS system preferred.
• Positive attitude, reliability, and willingness to learn.
• Must enjoy interacting with guests and thrive in a fast‑paced retail atmosphere.
• Attention to detail and ability to follow company procedures and policies.
• Ability to multitask and manage time efficiently.
• Strong organizational skills with the ability to maintain product displays.

Responsibilities

• Greet and engage every customer, creating a welcoming store environment.
• Answer customer questions and remain knowledgeable about all product categories.
• Provide product recommendations through suggestive selling to enhance the guest experience.
• Accurately ring up sales and operate the POS system according to company standards.
• Process returns and exchanges professionally and efficiently.
• Assist in stocking, organizing, and maintaining merchandise displays.
• Ensure 100% adherence to the store’s daily Checklist System.
• Work with team members to maintain a clean, safe, and presentable store at all times.
• Direct customers to different areas or locations as needed.
• Support store promotions and special events to drive sales and guest engagement.
• Assist with inventory counts and help track product levels.
• Communicate guest feedback or concerns to store leadership.
• Follow safety protocols and loss prevention policies at all times.

Skills

Strong communication

Team oriented

Customer service

POS system experience

Attention to detail

Guest interaction

Multitasking

Problem solving

Retail environment

Safety adherence

Tools

POS system

Job description

Imagine is seeking an Exhibit & Retail Operations Team Member for the King Tut’s Tomb exhibition in Minneapolis. You will rotate through roles including gift shop sales, ticketing center support, and photo station engagement, delivering exceptional guest experiences while ensuring safety and adherence to policies.

You will interact with guests, process transactions on a POS, stock merchandise, and assist with inventory and events to boost guest engagement.