Guest Experience & Retail Associate

Bass Pro Shops; Irvine, Northern (CA, KY); Hybrid; USD 23,000 - 27,000; Part time

Benefits offered by this job

Employee discounts

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a part-time Customer Relations Associate in California, Irvine to greet customers, assist with purchases, and handle merchandise returns with accuracy. The role includes securing firearms, checking in vendors, and guiding customers toward products and services such as CLUB Membership and in-store pickup.

The position emphasizes a friendly, professional demeanor, strong product knowledge, and adherence to store policies.

Qualifications

• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers and customers.
• Ability to operate computerized Point of Sale register system.

Responsibilities

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.

Skills

Customer service

Communication

POS system

Education

High school diploma

Tools

POS system

Job description

Bass Pro Shops is seeking a part-time Customer Relations Associate in California, Irvine to greet customers, assist with purchases, and handle merchandise returns with accuracy. The role includes securing firearms, checking in vendors, and guiding customers toward products and services such as CLUB Membership and in-store pickup.

The position emphasizes a friendly, professional demeanor, strong product knowledge, and adherence to store policies.