Guest Experience Restaurant Manager

CRAVE American Kitchen & Sushi Bar; Woodbury (MN); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

CRAVE American Kitchen & Sushi Bar is seeking a salaried General Manager to lead operations and guest experience. This role oversees recruitment, training, scheduling, and performance management to meet company standards and ensure exceptional service.

The Manager will drive daily service quality, supervise front-of-house staff, handle guest concerns, and collaborate with chefs to maintain menu quality and presentation across all service areas.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of supervisory experience, including alcohol service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of cash registers, cash handling procedures and reconciling multiple cash banks.
• Strong customer service experience and high quality standards.
• Ability to supervise and motivate staff, and lead by example.
• Excellent communication, problem solving, planning, organizational and creative skills.
• Ability to multitask and stay focused with interruptions.
• Demonstrates integrity and ethical behaviour.
• Proficient in Microsoft Office tools.
• Knowledge of Aloha, Compeat, Tripleseat and Hotschedules is a plus.
• ServSafe certification a plus.

Responsabilités

• Oversee recruitment, selection, orientation, training, scheduling and performance management.
• Maintain effective two-way communication with all staff (pre-meal, weekly, monthly meetings).
• Ensure timely meal service and high food quality; supervise service during dining hours.
• Handle guest complaints in person or by email and resolve issues.
• Schedule staff and manage Hotschedules shift pickups.
• Train staff to perform duties and develop their skills.
• Brief front of house supervisors before service to ensure clear communication.
• Maintain knowledge of service requirements, menu items, and presentation.
• Participate in employee meetings, reviews, and events, on- and off-property.
• Support events on and off property.

Connaissances

Supervisory Experience

Customer Service

Communication

Time Management

Delegation

Team Leadership

Problem Solving

Multitasking

Decision Making

Creativity

Formation

High School Diploma or GED

ServSafe Certification

Outils

Aloha

Compeat

Tripleseat

Hotschedules

Microsoft Office

Description du poste

CRAVE American Kitchen & Sushi Bar is seeking a salaried General Manager to lead operations and guest experience. This role oversees recruitment, training, scheduling, and performance management to meet company standards and ensure exceptional service.

The Manager will drive daily service quality, supervise front-of-house staff, handle guest concerns, and collaborate with chefs to maintain menu quality and presentation across all service areas.