Guest Experience Reservations Specialist

Nemacolin Woodlands Resort; Northern (KY); Hybrid; USD 21,000 - 41,000; Full time

Benefits offered by this job

401(k) program

Medical, dental, and vision coverage

Paid time off

Discounted associate meals

Savings on resort dining

Access to resort facilities

Job summary

Nemacolin Woodlands Resort is seeking a Reservations Experience Agent to assist guests in planning their visit, promoting Nemacolin offerings, and delivering Five-Star service. You will answer inquiries, input reservations, and coordinate with multiple departments to ensure an extraordinary guest experience.

The role requires strong communication, the ability to multi-task, and flexibility to work evenings, weekends, and holidays while upholding the resort’s standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer experience required.
• Ability to multi-task.
• Ability to adapt to organizational and environmental changes.
• Detail-oriented to ensure the accuracy of reservations.
• Ability to work varying shifts, including evenings, weekends, and holidays.
• Strong written and verbal communication skills and must communicate in English fluently.

Responsibilities

• Answering incoming emails and phone calls to assist guests with inquiries and reservations regarding resort offerings.
• Proactively make outbound emails and phone calls to plan their experiences.
• Maintaining current knowledge of all resort offerings and hours of operation.
• Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Inputting reservations and guest information that is accurate and complete.
• Promoting special events and activities to help support revenue goals.
• Demonstrating Five-Star and Five-Diamond service standards.
• Following phone conversation flow guidelines.
• Coordinating with other departments to ensure an exceptional experience.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

English fluency

Time management

Education

High school diploma or equivalent

Tools

Reservation system

Job description

Nemacolin Woodlands Resort is seeking a Reservations Experience Agent to assist guests in planning their visit, promoting Nemacolin offerings, and delivering Five-Star service. You will answer inquiries, input reservations, and coordinate with multiple departments to ensure an extraordinary guest experience.

The role requires strong communication, the ability to multi-task, and flexibility to work evenings, weekends, and holidays while upholding the resort’s standards.