Luxury Reservations Agent — On-Site, Performance Pay

Nemacolin Woodlands Resort; Wharton Township (PA); On-site; USD 17,000 - 55,000; Full time

Benefits offered by this job

401(k) program

Medical coverage

Paid time off

Career advancement support

Dining discounts

Dry cleaning and uniform services

Exclusive associate access

Job summary

Nemacolin Woodlands Resort is seeking a Reservations Agent to guide guests and members through accommodations, experiences, and amenities, ensuring a seamless, Forbes Five-Star/AAA Five-Diamond service standard. This on-site role emphasizes consultative selling, accurate reservations, and personalized recommendations to maximize guest satisfaction and loyalty.

You will manage high-volume inquiries via phone, email, and chats, converting leads into confirmed reservations while delivering

Qualifications

• High school diploma or equivalent.
• Minimum two years of guest service experience preferred.
• Fluency in English.
• Basic mathematical ability.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Provide accurate reservations reflecting guest preferences and travel plans.
• Offer personalized recommendations highlighting resort amenities and experiences.
• Handle inquiries via phone, email, and web chats, converting leads to reservations.
• Maintain professional guest interactions and uphold Nemacolin standards.
• Collaborate with reservations team to support operations.

Skills

Fluent English

Verbal communication

Guest service

Organization

Multitasking

Education

High school diploma or equivalent

Job description

Nemacolin Woodlands Resort is seeking a Reservations Agent to guide guests and members through accommodations, experiences, and amenities, ensuring a seamless, Forbes Five-Star/AAA Five-Diamond service standard. This on-site role emphasizes consultative selling, accurate reservations, and personalized recommendations to maximize guest satisfaction and loyalty.

You will manage high-volume inquiries via phone, email, and chats, converting leads into confirmed reservations while delivering