Guest Experience & Reservations Host

Trivoli Tavern; Chicago (IL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Commuter benefits

Dining discounts

Paid time off

Job summary

Trivoli Tavern in Chicago, IL is seeking a dedicated Full Time Host to join our team. The ideal candidate embraces hospitality, smiles at guests, and helps create a smooth, welcoming dining experience.

You will manage reservations, greet guests, seat parties, and keep the host stand organized while upholding Hogsalt's values of harmony and teamwork. Open availability for nights, weekends, and holidays is required.

Qualifications

• 1 year of hosting experience in a fast-paced, full-service restaurant.
• Passion for excellence, superior service standards, and a positive attitude.
• Open availability including nights, weekends, and holidays.

Responsibilities

• Ensure all stations are properly stocked and set up before and during service and complete any additional opening duties.
• Manage all aspects of reservation systems: confirmation messages, checking in guests, special requests and celebrations, table plotting, updating floorplans, etc.
• Lead guests to tables and follow service standards for seating, distributing menus, and creating a great first impression at the table.
• Anticipate the needs of guests and provide consistent, genuine, and generous service; create personal connections and use names whenever possible.
• Ensure the cleanliness and organization of the host stand and dining room throughout service, including proper maintenance of all menus and other supplies.
• Provide a warm welcome to each guest who enters the restaurant and acknowledge their departure at the end of their experience.
• Address any guest needs or concerns as soon as possible; communicate any complaints or issues with food or service to leadership.
• Complete all closing duties including closing sidework, general cleaning projects, and any additional tasks assigned by leadership.
• Ensure all steps of service are properly executed.

Skills

1 year hosting experience

Job description

Trivoli Tavern is looking for a dedicated and experienced Full TimeHost to join our team!

Our ideal candidate is passionate about upholding Hogsalt’s values of harmony, accountability, and resilience. Successful Hogsalt team members are enthusiastic about providing genuine hospitality to guests and actively contribute to an organized, inclusive, and collaborative workplace culture.

We offer a full suite ofbenefits, including partially subsidizedmedical, dental, vision, life insurance, a 401(k) program, commuter benefits, dining discounts and rewards, and vested paid time off!

Experience & Qualifications:

1 year of hosting experience in a fast-paced, full-service restaurant.

Passion for excellence, superior service standards, and a positive attitude.

Open availability including nights, weekends, and holidays.

Ability to stand, walk, and move throughout the shift, including frequent bending, lifting items weighing up to 50 lbs, and stooping.

Duties & Responsibilities:

Ensure all stations are properly stocked and set up before and during service and complete any additional opening duties.

Manage all aspects of reservation systems: confirmation messages, checking in guests, special requests and celebrations, table plotting, updating floorplans, etc.

Lead guests to tables and follow Hogsalt standards for seating, distributing menus, and creating a great first impression at the table.

Anticipate the needs of guests and provide consistent, genuine, and generous service; create personal connections and use names whenever possible.

Ensure the cleanliness and organization of the host stand and dining room throughout service, including proper maintenance of all menus and other supplies.

Provide a warm welcome to each guest who enters the restaurant and acknowledge their departure at the end of their experience.

Address any guest needs or concerns as soon as possible; communicate any complaints or issues with food or service to leadership.

Complete all closing duties including closing sidework, general cleaning projects, and any additional tasks assigned by leadership.

Ensure all Hogsalt Steps Of Service not listed above are properly executed.

Hogsalt is not your typical restaurant group. Guests know us for transportive spaces and sumptuous fare, but what we are most proud of is the generosity we extend to our teams. Our service team reimagines hospitality with energy and a sense of fun. Our culinary team makes classic dishes so expertly that you'll remember why they became classics. No matter which of our 20+ restaurants you visit, you'll see we're an organization that makes people — our guests and ourselves — happy.

Ready to join our team?

Please apply directly to this ad.

We run background checks on all new hires in this position.