163 N Green Street, Chicago

The Oakville; Chicago (IL); Hybrid; USD 17,909,000 - 24,797,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation

Blue Cross Blue Shield Medical

Life Insurance & Critical Illness

Domestic Partner Benefits

401(k)

Job summary

The Oakville Grill & Cellar in Chicago seeks friendly Hosts to warmly greet guests, seat them, and manage reservations in a fast-paced setting. You will help maintain guest counts, assist with coat checks, and ensure a smooth, welcoming dining experience for all guests.

Candidates should be able to multitask, stand for long shifts, and communicate clearly in English. Weekend availability is expected, with opportunities for growth within a vibrant team inspired by California wine country vibes.

Qualifications

• Warmly greet and seat guests, provide friendly service.
• Able to communicate clearly in English both written and spoken.
• Able to multitask in a busy dining room and adapt to changing needs.
• Stand for extended periods and safely move around a crowded space.

Responsibilities

• Greet guests warmly and seat them.
• Answer phones, take reservations and messages.
• Assist with coat check and maintain guest counts and wait times.
• Ensure guest experience exceeds expectations with courtesy and professionalism.
• Maintain cleanliness and reset tables as needed.
• Trade off tasks with teammates to deliver smooth service.

Skills

Customer service

English communication

Multitasking

Stamina

Job description

We’re hiring people to join our team as HOST STAFF!

A Few of Our Host Benefits:

• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

The Oakville Grill & Cellar brings the vibes of California wine country to Chicago’s Fulton Market neighborhood. This restaurant is a collaboration between Executive Chef Tim Havidic and Wine Director Richard Hanauer, Partner at RPM Restaurants. The menu focuses on simply prepared dishes made with expertly sourced, seasonal ingredients, with an emphasis on live-fire cooking. It also boasts the largest, exclusively California wine lists in Chicago and features a first-of-its-kind tasting room, the Cellar Door, that lets guests experience California from Fulton Market.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

HOST JOB DESCRIPTION

Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player