Guest Experience & Reservations Agent

The D; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

Paid time off

Opportunities for growth and promotion

Employee discounts at Circa properties

Job summary

Circa Hospitality Group in Las Vegas is seeking a Call Center Agent to serve as the first point of contact for guests across three properties. You will handle room reservations, inquiries, and route calls to the appropriate departments to ensure smooth communication and outstanding service.

The role requires experience in a call center or customer service, strong verbal and written communication, and the ability to navigate multiple computer systems.

Qualifications

• Experience in a call center or customer service environment.
• Strong verbal and written communication abilities.
• Bilingual English/Spanish is a plus.
• Ability to navigate multiple computer applications and phone systems.
• Excellent rapport-building and composure under pressure.

Responsibilities

• Answer calls for hotel reservations and guest inquiries.
• Direct calls to appropriate departments across properties.
• Maintain knowledge of amenities, room types, rates, and promotions.
• Navigate systems to access and manage guest data.
• Ensure professionalism and accuracy in guest interactions.
• Handle escalated calls with empathy and efficiency.
• Perform data entry and record-keeping as assigned.
• Adhere to policies, procedures, and regulatory standards.
• Meet quality, productivity, and customer-satisfaction targets.
• Prioritize tasks in a fast-paced environment.
• Stay updated on procedures and promotions.

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Multitasking

Tools

Hotel reservation software

CRM systems

Job description

Circa Hospitality Group in Las Vegas is seeking a Call Center Agent to serve as the first point of contact for guests across three properties. You will handle room reservations, inquiries, and route calls to the appropriate departments to ensure smooth communication and outstanding service.

The role requires experience in a call center or customer service, strong verbal and written communication, and the ability to navigate multiple computer systems.