Guest Experience Representative - BDC / Customer Service Representative

Avondale Toyota; Avondale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

PTO & Holidays

401(k)

Medical/Dental/Vision insurance

FSA

Disability Insurance

Growth opportunities

Teamwork culture

Job summary

Avondale Toyota in Avondale, AZ is seeking a BDC - Guest Experience Representative to deliver warm hospitality and professional communication as the first point of contact. This full-time role focuses on guiding guests from the initial hello to appointment scheduling, with a strong emphasis on building trust across multiple channels.

You will handle 120–125 guest interactions daily, coordinating with service and sales to ensure seamless experiences, and embodying the One Price, One Person

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Make every guest calling in feel valued and heard.
• Engage with current guests and new prospects to schedule appointments or provide guidance.
• Listen carefully to each guest's needs before guiding them to the right department.
• Build trust by communicating clearly and following through on every commitment.
• Maintain meaningful conversations across phone, text, and email.
• Help our service and sales teams create seamless guest experiences.
• Manage approximately 120-125 guest interactions daily while maintaining exceptional quality.
• Look for easy opportunities to exceed guest expectations instead of simply meeting them.

Job description

BDC - Guest Experience Representative

Job Type: Full Time

Creating Exceptional Experiences Starts With One Conversation

At Avondale Toyota, we believe every any interaction matters. Every phone call is an opportunity to make someone's day easier, build trust, and create a relationship that lasts well beyond a single visit.

As a Business Development Center Representative, you're more than a call center agent, you're the first smile our guests hear. You'll set the tone for every customer's experience by providing genuine hospitality, thoughtful communication, and personalized care from the very first "hello."

If you're someone who naturally enjoys helping people, creating positive experiences, and making others feel welcomed, we'd love to meet you.

Why You'll Love Working Here

We invest in our people because we believe great guest experiences begin with an engaged, supported team.

We offer:

• Paid, hands-on training
• Paid Time Off & Paid Holidays
• 401(k)
• Medical, Dental, & Vision Insurance
• Flexible Spending Account (FSA)
• Disability Insurance
• Opportunities for growth and advancement
• A culture build around teamwork, respect, and hospitality

What You'll Do

Every day is an opportunity to create a memorable experience.

You'll:

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Making every guest calling in feel valued and heard.
• Engage with current guests and new prospects to schedule appointments or to provide guidance.
• Listen carefully to each guest's needs before guiding them to the right department.
• Build trust by communicating clearly and following through on every commitment.
• Maintain meaningful conversations across phone, text, and email.
• Help our service and sales teams create seamless guest experiences.
• Manage approximately 120-125 guest interactions daily while maintaining exceptional quality.
• Look for easy opportunities to exceed guest expectations instead of simply meeting them.

More Than a Job

When you join Avondale Toyota, you're joining a team that is committed to raising the standard for what automotive hospitality can be. We endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy.