Greeter

Avondale Toyota; Avondale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Avondale Toyota is seeking a friendly Greeter to be the first point of contact for customers in Avondale, AZ. You will greet guests in person or over the phone with a smile and help set a welcoming tone in line with our One Price, One Person philosophy.

Responsibilities include guiding guests to the right sales staff, answering calls, maintaining the front desk and showroom, logging inquiries in the CRM, and keeping refreshments stocked.

Qualifications

• Excellent verbal and written communication skills.
• Able to manage high-volume calls in a fast-paced setting.
• Strong teamwork and organization to support all departments.

Responsibilities

• Provide a world-class experience for customers, colleagues, and employees.
• Adhere at all times to the One Price, One Person philosophy.
• Greet every guest with a positive, welcoming attitude.
• Direct guests to the appropriate sales staff in rotation.
• Maintain a clean showroom and front desk.
• Answer and direct all incoming calls to proper departments.

Skills

Customer service oriented

Communication skills

Team player

Organization

Tools

CRM software

Job description

Job Summary:At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy. The Greeter is our customer’s first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family. This is done while maintaining exceptional employee relationships and supporting all departments.

Job DetailsJob TypeFull-time
AVONDALE, AZ

• SALES

DescriptionJob Summary: At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy. The Greeter is our customer’s first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family. This is done while maintaining exceptional employee relationships and supporting all departments.

Job Duties:

• Provide a world class experience for your customers, colleagues, and employees
• Adhere at all times to the One Price, One Person ® philosophy
• Execute all duties in a manner consistent with our values: high-character, engaged, team-player
• Relentlessly strive to improve an inviting and friendly environment to all guests
• Acknowledge and greet every guest
• Assign sales guest to the next available sales manager in rotation
• Maintain an accurate log of customer traffic in customer relation management software (CRM) and rotation log
• Offer every customer complimentary water, coffee
• Restock all refreshments throughout the day
• Maintain a clean showroom and front desk
• Answer and direct all incoming calls to appropriate departments & personnel
• Issue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA)
• Receive & Deliver all phone messages to appropriate personnel
• Direct returning customers to the appropriate personnel
• Complete Opportunities To Do Business “OTBD” sheet nightly
• Other duties as assigned

Requirements

Skills and Knowledge:

• A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity.
• Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnel
• Exceptional organization and multi-tasking skills
• Able to answer high volume calls
• Working in a high volume and fast pace environment
• Imputing data into the computer
• Able to work well with a team