Guest Experience Representative

Robbins Brothers Fine Jewelers; Bellevue (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Robbins Brothers Fine Jewelers in Bellevue, WA seeks a Guest Experience Representative to greet customers and assist with purchases, providing expert product recommendations in a welcoming, high-end environment.

You will resolve complaints professionally, maintain a clean store, and collaborate with the team to meet sales targets while delivering outstanding service.

Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service or retail
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Greet and welcome customers as they enter the store
• Assist customers with their purchases and provide product recommendations
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain a clean and organized store environment
• Collaborate with the store team to achieve sales targets and improve customer satisfaction

Skills

Communication

Interpersonal skills

Customer service

Teamwork

Education

High school diploma or equivalent

Associate/Bachelor degree in Business Admin

Tools

POS systems

Inventory management software

Job description

About the Role

As a Guest Experience Representative at our retail store in Bellevue, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long-lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well-stocked.

Minimum Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service or retail
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or related field
• Experience with point-of-sale systems and inventory management software

Responsibilities

• Greet and welcome customers as they enter the store
• Assist customers with their purchases and provide product recommendations
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain a clean and organized store environment
• Collaborate with the store team to achieve sales targets and improve customer satisfaction

Skills

As a Guest Experience Representative, you will use your exceptional communication and interpersonal skills to provide outstanding customer service and build strong relationships with customers. You will also use your attention to detail and organizational skills to maintain a clean and organized store environment. Your ability to work collaboratively with the store team and use point-of-sale systems and inventory management software will be essential to achieving sales targets and improving customer satisfaction.