Guest Experience Representative

Robbins Brothers Fine Jewelers; San Diego (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Robbins Brothers Fine Jewelers is seeking a Guest Experience Representative for our San Diego store. The role involves providing exceptional customer service and creating a welcoming atmosphere. You will greet customers, assist with purchases, and resolve complaints.

The ideal candidate should have a high school diploma, prior customer service experience, and strong communication skills. This position requires flexibility in working hours, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or retail.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome customers as they enter the store.
• Assist customers with their purchases and provide product recommendations.
• Handle customer complaints and resolve issues.

Skills

Customer service

Communication skills

Interpersonal skills

Bilingual in English and Spanish

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration

Tools

Point-of-sale systems

Inventory management software

Job description

About the Role: As a Guest Experience Representative at our retail store in Dallas, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long‑lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well‑stocked.

Minimum Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service or retail
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or related field
• Experience with point-of-sale systems and inventory management software
• Bilingual in English and Spanish

Responsibilities

• Greet and welcome customers as they enter the store
• Assist customers with their purchases and provide product recommendations
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain a clean and organized store environment
• Collaborate with the store team to achieve sales targets and improve customer satisfaction