Guest Experience Rep (Part-Time)

Golden State Warriors; Arizona; On-site; USD 19,000 - 28,000; Part time

Job summary

The Santa Cruz Warriors are seeking upbeat individuals to deliver an unforgettable fan experience during home games and events in Santa Cruz, CA.

As a part-time Arena Operations staff member, you will serve as the main guest contact, greet attendees, verify tickets, assist with seating and directions, and uphold high standards of service in a fast-paced environment.

Qualifications

• Excellent and engaging interpersonal skills.
• Ability to build positive working relationships with clients and peers.
• High energy, strong detail orientation and superior work ethic.
• Professional and courteous under high-pressure conditions.

Responsibilities

• Be main point of contact for guests regarding basic game day information and location of box office, lost and found.
• Greet guests, scan tickets to verify authenticity, and provide assistance.
• Assist guests with seating requests and needs.
• Share information on arena layout, seating sections, and emergency procedures.
• Providing exceptional customer service at all games and events.
• Other duties as assigned

Skills

Interpersonal skills

Relationship building

High energy

Detail orientation

Professional under pressure

Job description

About the Position

The Santa Cruz Warriors are looking for upbeat individuals to provide an unforgettable experience to our fans, season ticket holders and sponsors at our home games. This position reports to the Manager, Arena Operations.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in Santa Cruz, CA.

Key Responsibilities

• Be main point of contact for guests regarding basic game day information and location of box office, lost and found, etc.)
• Greet all guests entering the arena; examine and scan tickets to verify authenticity and provide assistance when needed
• Assist guest with their requests and seating needs
• Share information regarding arena layout, seating sections, and emergency procedures
• Providing exceptional customer service at all games and events
• Other duties as assigned

Required Experience & Skills

• Excellent and engaging interpersonal skills
• Ability to build positive working relationships with clients and peers at all levels within the organization and throughout the community
• High energy, strong detail orientation and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time

Time Commitment

• Ability to work majority of home games and other events including week nights, weekends and holidays

Compensation

• $16.90 Per Hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.