Box Office Representative (Part-Time)

Goldenstate; Santa Cruz (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Santa Cruz Warriors is seeking a friendly, customer-focused Box Office Representative to staff Kaiser Permanente Arena and the Ticket Services office. This part-time role requires 5-hour shifts during home preseason, regular season, and playoff games, typically 4:00pm–9:00pm, with weekend and holiday availability.

You will handle ticket sales, assist with box office setup/closure, provide exceptional guest service, and document issues using our software.

Qualifications

• 6–12 months of public-facing customer service experience.
• Basic computer skills.
• Strong organizational skills with attention to detail and cash handling experience.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist in box office setup and closure.
• Sell and issue tickets at box office and will-call on game days.
• Provide customer service and resolve ticket issues promptly.
• Track customer service issues using provided software.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Computer skills

Organizational skills

Multitasking

Job description

About the Position

The Santa Cruz Warriors are looking for a results-oriented and hardworking Box Office Representative to serve guests with a professional and fun demeanor. In this role, you will provide unforgettable customer service to guests at the Kaiser Permanente Arena Box Office and Ticket Services office.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in Santa Cruz, CA.

Key Responsibilities

• Assist in box office setup and closure
• Sell and issue tickets at box office and will-call window on game days
• Provide customer service and resolve all ticket related issues in a time efficient manner
• Track all customer service issues using provided software
• Other duties as assigned

Required Experience & Skills

• 6-12 months of public-facing customer service experience
• Basic computer skills
• Superior organizational skills with an eye for detail and prior cash handling experience
• Ability to multitask and stay organized in a fast-paced work environment

Physical Demands

• Pushing/pulling/carrying and lifting may include up to 30 lbs. (set-up and break down)
• Stair climbing and the ability to sit/turn/bend/stand for long periods of time

Time Commitment

• Ability to work all home preseason, regular season, and playoff games (i.e. nights, weekends, and holidays)
• 5 hour shifts on game days, typically 4:00pm - 9:00pm

Compensation

• $16.90 Per Hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

#LI-DNP