Box Office Representative (Part-Time)

Golden State; Santa Cruz (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Golden State is seeking a Box Office Representative in Santa Cruz, CA, to deliver friendly, professional service at Kaiser Permanente Arena. The role supports box office setup, ticketing, and guest assistance during home games and events.

The position requires 6–12 months of public-facing customer service, basic computer skills, and good cash handling ability, with shifts typically 4:00pm–9:00pm on game days.

Qualifications

• 6–12 months of public-facing customer service experience.
• Basic computer skills.
• Superior organizational skills with an eye for detail and prior cash handling experience.
• Ability to multitask and stay organized in a fast-paced work environment.

Responsibilities

• Assist in box office setup and closure.
• Sell and issue tickets at box office and will-call window on game days.
• Provide customer service and resolve all ticket related issues in a time efficient manner.
• Track all customer service issues using provided software.
• Other duties as assigned

Skills

Customer service

Cash handling

Multitasking

Attention to detail

Basic computer skills

Tools

POS system

Job description

The Santa Cruz Warriors are looking for a results-oriented and hardworking Box Office Representative to serve guests with a professional and fun demeanor. In this role, you will provide unforgettable customer service to guests at the Kaiser Permanente Arena Box Office and Ticket Services office.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in Santa Cruz, CA.

Key Responsibilities

• Assist in box office setup and closure
• Sell and issue tickets at box office and will-call window on game days
• Provide customer service and resolve all ticket related issues in a time efficient manner
• Track all customer service issues using provided software
• Other duties as assigned

Required Experience & Skills

• 6-12 months of public-facing customer service experience
• Basic computer skills
• Superior organizational skills with an eye for detail and prior cash handling experience
• Ability to multitask and stay organized in a fast-paced work environment

Physical Demands

• Pushing/pulling/carrying and lifting may include up to 30 lbs. (set-up and break down)
• Stair climbing and the ability to sit/turn/bend/stand for long periods of time

Time Commitment

• Ability to work all home preseason, regular season, and playoff games (i.e. nights, weekends, and holidays)
• 5 hour shifts on game days, typically 4:00pm - 9:00pm

Compensation

• $16.90 Per Hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

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