Guest Experience & Recovery Coordinator

YUM; Irvine (CA); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Hybrid work schedule

Vacation and sick days

Paid Holidays

Bonus program

Employee assistance program

401(k) matching

Onsite childcare

Job summary

The Habit Burger Grill is seeking a Guest Relations Coordinator in a Hybrid role in Irvine, CA. You will serve as the primary contact for guest feedback, coordinate service recovery, and document insights to improve the guest experience.

You will collaborate with District Managers, restaurant teams, and vendors to ensure timely issue resolution and operational improvements. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• Experience in a call center environment preferred.
• Ability to handle guest feedback and coordinate service recovery.
• Strong communication with guests and operations team.

Responsibilities

• Field phone and website complaints, comments and feedback regarding guest experiences.
• Assist with guest recovery including mailing Chartickets and/or reimbursements.
• Analyze guest comments/complaints and provide feedback to District Managers and field to improve overall satisfaction.
• Summarize guest experience in guest relations services database to track complaints/comments.
• Collaborate with external vendor partners to optimize guest experience.

Skills

Microsoft Office Suite

Call center experience

Communication

Detail oriented

Multi-tasking

Relationship building

Time management

Professional etiquette

Tools

CRM systems

Job description

The Habit Burger Grill is seeking a Guest Relations Coordinator in a Hybrid role in Irvine, CA. You will serve as the primary contact for guest feedback, coordinate service recovery, and document insights to improve the guest experience.

You will collaborate with District Managers, restaurant teams, and vendors to ensure timely issue resolution and operational improvements. Strong communication and problem-solving skills are essential for success in this role.