Guest Experience & Feedback Specialist (Hybrid)

KFC Corporation; Irvine (CA); Hybrid; USD 31,684 - 33,062; Full time

Benefits offered by this job

Hybrid work schedule

Vacation and sick days

Paid holidays

Job summary

The Habit Restaurants, LLC in Irvine, CA is seeking a Guest Relations Coordinator to manage guest feedback across phone and digital channels, coordinate service recovery, and document insights for operational improvements.

You will work with District Managers, restaurant teams, and external vendors to ensure timely resolution of concerns and identify trends that enhance the guest experience. This role emphasizes strong communication and multitasking in a fast-paced environment.

Qualifications

• Proficient in Microsoft Office Suite and related systems.
• 1-2 years of experience working in a call center environment strongly preferred.
• Strong ability to positively communicate with Habit guests and Operations team.
• Strong project management skills.
• Ability to multi-task and strong time management skills.

Responsibilities

• Field phone and website complaints, comments and feedback regarding guest experiences
• Assist with guest recovery including mailing Chartickets and/or reimbursements
• Analyze guest comments /complaints and provide feedback to District Managers and field to improve overall experience
• Reach out to District Managers to contact Restaurant managers directly when needed
• Summarize guest experience in guest relations services database to track complaints/comments
• Participate in cross-functional initiatives from planning through execution to ensure best in class guest satisfaction
• Collaborate with external vendor partners to optimize guest experience

Skills

Microsoft Office

Call center experience

Communication skills

Project management

Time management

Job description

The Habit Restaurants, LLC in Irvine, CA is seeking a Guest Relations Coordinator to manage guest feedback across phone and digital channels, coordinate service recovery, and document insights for operational improvements.

You will work with District Managers, restaurant teams, and external vendors to ensure timely resolution of concerns and identify trends that enhance the guest experience. This role emphasizes strong communication and multitasking in a fast-paced environment.