Guest Experience Recovery Lead - In-Restaurant Programs

KFC Corporation; Irvine (CA); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite childcare

Dining center & game room

Onsite gym

Vacation & holidays

Parental leave

401(k) with matching

Medical & dental

Employee discounts

Job summary

Taco Bell in Irvine, CA is seeking a Lead for In-Restaurant Guest Experience and Recovery to own guest recovery programs and tools. You'll collaborate with Digital, Technology, and Restaurant Integrations to ensure resources and best practices enable confident recovery and memorable guest moments daily.

The role drives enhancements to recovery tools and restaurant programs, identifying proactive opportunities to improve guest experiences and influence cross-functional teams from concept to

Qualifications

• BA/BS in Business, Marketing, Communications, Hospitality or related field.
• Strong project management and cross-functional collaboration skills.
• Excellent communication and problem-solving abilities.
• Experience improving guest experiences in restaurant/retail environments.

Responsibilities

• Lead in-restaurant guest experience and recovery programs and tools.
• Drive enhancements to recovery systems and cross-functional initiatives.
• Own guest feedback actioning programs and drive improvements.

Skills

Project management

Cross-functional leadership

Communication

Creative thinking

Education

BA/BS in Business, Marketing, Communications, Hospitality

Job description

Taco Bell in Irvine, CA is seeking a Lead for In-Restaurant Guest Experience and Recovery to own guest recovery programs and tools. You'll collaborate with Digital, Technology, and Restaurant Integrations to ensure resources and best practices enable confident recovery and memorable guest moments daily.

The role drives enhancements to recovery tools and restaurant programs, identifying proactive opportunities to improve guest experiences and influence cross-functional teams from concept to