Reception Clerk II

University of Rochester; City of Rochester (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

University of Rochester is seeking a full-time Receptionist to greet visitors, answer calls, and support administrative operations at 60 Crittenden Blvd, Rochester, NY 14620. The role requires strong customer service, data entry, and organizational skills as part of the Transportation and Logistics department.

Daily duties include directing visitors, answering phones, scheduling meetings, and handling mail and documents, with a 40-hour workweek and a daytime shift.

Qualifications

• High School diploma and 2 years of related work experience required.
• Experience handling visitors and answering phones in a professional setting.
• Ability to manage sign-in procedures, direct visitors, and provide accurate information.

Responsibilities

• Receives visitors, patients and/or staff members and answers telephones.
• Provides direction and assistance requiring knowledge of departmental organization and procedures.
• Performs clerical duties incidental to the receptionist function.
• Maintains a tidy reception area and handles mail and deliveries as needed.
• Answers, screens, and forwards incoming calls; performs data entry and maintains filing systems.
• Schedules appointments and arranges meetings.
• Relays information with tact to maintain good relations.
• Other duties as assigned.

Skills

Receptionist

Phone handling

Data entry

Customer service

Education

High School diploma

Job description

Goler House

Full time

R274429

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

60 Crittenden Blvd, Rochester, New York, United States of America, 14620

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

100451 Transportation and Logistics

Work Shift:

UR - Day (United States of America)

Range:

UR URG 103 H

Compensation Range:

$18.00 - $25.14

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Receives visitors, patients and/or staff members and answers telephones. Provides direction and assistance requiring working knowledge of departmental organization and procedures. Performs clerical duties incidental to the receptionist function.

SCHEDULE

• M-F 10am-645 with rotating holiday and weekends

ESSENTIAL FUNCTIONS

• Receives visitors in a friendly and professional manner. Resolves inquiries or issues in a timely and efficient manner. Provides assistance or directs to the appropriate office or person. Exercises discretion and interpretive judgment in frequent, and often stressful, contacts with public. Manages visitor sign-in procedures and issues badges as necessary.

• Answers, screens, and forwards incoming phone calls. Performs data entry and maintains electronic and physical filing systems.

• Schedules appointments and arranges for meetings.

• Relays information, exercising tact to maintain good relations.

• Provides clerical assistance such as completing forms, sorting mail, typing reports, posting records, maintaining files, etc.

• Maintains a tidy reception area.

• Handles incoming and outgoing mail as needed, including packages and deliveries.

• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years of related work experience required

• Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.