Guest Experience Receptionist

ISS Facility Services - North America; Stamford (CT); On-site; USD 68,769,792 - 74,500,608; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America in Stamford, CT is seeking a Reception and Guest Services role to greet visitors, direct them, and deliver exceptional customer service in the lobby of the client site.

The ideal candidate has a Bachelor’s degree preferred, 2+ years in customer service, and IT proficiency including Microsoft Office. You’ll work Mon–Fri, 8:00 am to 4:30 pm, with a $24.00–$26.00 hourly wage and full-time benefits.

Qualifications

• Bachelor's degree preferred for the role.
• 2+ years of operating within a Customer Service environment providing guest hosting/concierge/reception services.
• Experience in a Corporate Environment in a concierge, host or reception role.
• IT literate including Microsoft Office proficiency.

Responsibilities

• Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Provide an exceptional Customer Service experience to all colleagues and guests visiting the site.
• Ensure guests are greeted courteously and their needs are anticipated at all times.
• Direct visitors by maintaining employee and department directories; giving instructions.
• Maintain security by following procedures; monitoring logbook; issuing visitor badges.

Skills

Customer service

IT literacy

Verbal communication

Interpersonal skills

Teamwork

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ISS Facility Services - North America in Stamford, CT is seeking a Reception and Guest Services role to greet visitors, direct them, and deliver exceptional customer service in the lobby of the client site.

The ideal candidate has a Bachelor’s degree preferred, 2+ years in customer service, and IT proficiency including Microsoft Office. You’ll work Mon–Fri, 8:00 am to 4:30 pm, with a $24.00–$26.00 hourly wage and full-time benefits.