Guest Experience Associate — Front Desk

Chelsea Piers Connecticut LLC; Stamford (CT); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Chelsea Piers CT membership

Discounts on programming

Paid Sick Time

LinkedIn Learning access

Calm App subscription

Job summary

Chelsea Piers Connecticut LLC is seeking a part-time Hospitality Associate in Stamford, CT. You will greet members and guests, handle inquiries, registrations, and bookings, and maintain a welcoming front desk while delivering top-tier hospitality.

Ideal candidates have at least one year in customer service, with strong communication skills and a professional phone/email etiquette. The role offers flexible shifts and working face-to-face with a dynamic team in a fast-paced venue.

Qualifications

• Minimum one year of customer service experience preferred.
• Experience in hospitality, recreation, fitness, retail, or other customer-facing environments is a plus.
• Excellent verbal and interpersonal communication skills.
• Professional phone and email etiquette.
• Dependable, organized, and detail-oriented.
• Ability to learn new systems and information quickly.

Responsibilities

• Warmly greet and assist members, guests, and visitors.
• Provide friendly, professional, and knowledgeable customer service.
• Process POS transactions, registrations, and bookings accurately.
• Answer phone calls and direct inquiries regarding memberships and programs.
• Maintain an organized, welcoming front desk environment.
• Collaborate with other departments to resolve questions and concerns.

Skills

Customer service

Communication skills

Phone etiquette

Teamwork

Detail-oriented

Organized

Tools

POS system

Registration software

Customer account software

Job description

Chelsea Piers Connecticut LLC is seeking a part-time Hospitality Associate in Stamford, CT. You will greet members and guests, handle inquiries, registrations, and bookings, and maintain a welcoming front desk while delivering top-tier hospitality.

Ideal candidates have at least one year in customer service, with strong communication skills and a professional phone/email etiquette. The role offers flexible shifts and working face-to-face with a dynamic team in a fast-paced venue.