Guest Experience & Property Operations Lead

Natural Retreats; Big Sky (MT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical (Traditional PPO-style plans)

Dental

Flexible Spending Accounts (medical &/

401K retirement plan options with 3.5%

Short and Long-Term Disability

Basic Life Insurance $50,000

Supplemental Life Insurance

Company Cell Phone

Job summary

Natural Retreats in Big Sky, MT is seeking an Operations Specialist to join our team. You will act as a brand ambassador, ensuring guests and owners receive outstanding service from arrival to departure and uphold NR brand standards across locations.

The role requires coordinating with Guest Experience and maintenance teams, performing inspections, managing work orders, and helping keep properties ready for guest stays.

Responsibilities

• To be a brand ambassador, promoting all NR locations and services to guests/colleagues alike
• Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure
• Resolve guest complaints, concerns, etc. Ensure all properties are ready, prepped, correctly setup, and staged according to Natural Retreats brand standards in a timely manner prior to every guest and owner arrival
• Deliver branded amenities to homes prior to guest stays
• Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Experience team and the GM/PM to rectify any issues encountered
• Perform weekly Home Inspections as per OMAs
• Ensure all NR brand standards are met in terms of safety, cleanliness, and sanitation
• Responsible for detailed knowledge of property inventory, location, amenities etc.
• Ensure all homes are guest ready and be responsible for processing work orders for maintenance and housekeeping issues and follow through that all work orders are completed
• Reset and program cable and satellite TV receivers
• Read and interpret equipment manuals and work orders to perform required maintenance and service
• Replace or repair parts, test, and make adjustments
• Participate in snow and ice removal around the managed properties and around the office as needed
• Conduct property inspections within a timeline outlined by the GM/PM and as outlined in our management agreements
• Proficiency in Microsoft Office Suite
• Excellent organizational skills with the ability to effectively record and catalogue documents on work performed
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Outstanding customer service
• Ability to effectively prioritize and take a proactive and flexible approach to both job duties and problem-solving
• Basic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair
• Ability to manage time effectively and meet deadlines in a fast-paced environment
• Ability to be flexible with hours of work varying, especially during peak season

Job description

Natural Retreats in Big Sky, MT is seeking an Operations Specialist to join our team. You will act as a brand ambassador, ensuring guests and owners receive outstanding service from arrival to departure and uphold NR brand standards across locations.

The role requires coordinating with Guest Experience and maintenance teams, performing inspections, managing work orders, and helping keep properties ready for guest stays.