Ambassador

Churchill-Downs-Inc; Hampton (VA); On-site; USD 19,000 - 30,000; Full time

Job summary

Colonial Downs Group (CDG) is part of Churchill Downs Incorporated and operates several Virginia brands including Colonial Downs Racetrack and Rosie’s Gaming Emporium. The Ambassador role serves as a main contact for guests on the gaming floor, assisting with marketing programs and guest services, with hours that may include nights, weekends, and holidays.

The position requires a high school diploma or equivalent, 1 year of customer service experience (preferred), a Virginia Racing Commission

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Must obtain Virginia Racing Commission License.
• Valid Driver's License required.
• Excellent verbal and written communication skills.

Responsibilities

• Enhance the brand value through program execution and guest engagement.
• Execute guest loyalty, relationships and direct marketing programs.
• Assist guests on the gaming floor with understanding HHR machine play.
• Maintain knowledge of events, promotions, and community activities.
• Provide excellent guest service in a fast-paced environment.
• Perform inventory stocking and related duties as needed.
• Adhere to confidentiality and company policies.

Skills

Fast-paced environment

Verbal and written communication

Education

High school diploma or equivalent

Virginia Racing Commission License

Job description

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

The Ambassador serves as a main contact and key informational hub to guests on the gaming floor. Assists with marketing and promotional programs. The Team Member may be required to work long hours, including nights, weekends, and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Increases value of the brand of the company with all programs and execution of programs.
• Identifies value of the brand of the company with all programs and execution of programs.
• Executes guest loyalty, relationships and direct marketing programs. Provides service to respond to guest requirements.
• Assists guests on the gaming floor with understanding HHR machine play.
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns, and community events.
• Displays superior people skills and projects mature presence and confidence.
• Performs duties related to stocking of inventory.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Excellent verbal and written communication skills

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• One (1) year of customer service experience and/or training preferred.
• A combination of education and experience may be considered.
• Must obtain valid Virginia Racing Commission License.
• Valid Driver's License
• Excellent verbal and written communication skills.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift and/or move up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.
• The Team Member may travel locally or off property for events as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.