Front Office Leader | Elevate Guest Experience & Growth

Courtyard Santa Clarita; Santa Clarita (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Courtyard Santa Clarita in Valencia, CA is seeking a Front Office Manager to oversee all front desk operations and guest services, guiding staffing, training, and service standards to ensure a welcoming guest experience from arrival to departure.

The role partners with hotel leadership to maintain productivity and accuracy, while supervising daily operations, check-ins/check-outs, reservations, and billing, and ensuring compliance with brand procedures and cash handling.

Qualifications

• Previous hotel front office leadership experience required (shift flexibility).
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Skills

Front desk leadership

Staff supervision

Guest service excellence

Communication

Hospitality operations

Training and development

Job description

Courtyard Santa Clarita in Valencia, CA is seeking a Front Office Manager to oversee all front desk operations and guest services, guiding staffing, training, and service standards to ensure a welcoming guest experience from arrival to departure.

The role partners with hotel leadership to maintain productivity and accuracy, while supervising daily operations, check-ins/check-outs, reservations, and billing, and ensuring compliance with brand procedures and cash handling.