Guest Experience Operations Supervisor

Pacific Hospitality Group; Irvine (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentive program

Medical, dental, vision and 401(k)

Paid time off and holidays

Employee hotel discounts

Career growth and development

Job summary

Pacific Hospitality Group is seeking an Operations Supervisor to lead Front Office and Housekeeping teams at our Irvine property. The role focuses on directing daily operations, optimizing room readiness, and maintaining guest service standards to ensure memorable stays.

You will supervise staff, manage schedules, and ensure compliance with safety and accounting procedures while supporting guest needs and coordinating across departments. Flexible scheduling is required.

Qualifications

• Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.
• Strong knowledge of hotel guest service standards and housekeeping operations.
• Ability to lead, train, coach, and develop team members.
• Proficiency with hotel property management systems and standard computer applications.

Responsibilities

• Supervise, coach, motivate, and support Front Office and Housekeeping team members.
• Assign daily work schedules and monitor productivity to ensure efficient department operations.
• Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.
• Ensure Guest Service Agents consistently review arrivals, departures, room assignments, and respond promptly to guest requests, concerns, and special accommodations.

Skills

Hotel operations experience

Front Office/Housekeeping

Guest service excellence

Communication skills

Problem-solving

Leadership

Flexible schedules

PMS proficiency

Tools

PMS proficiency

Job description

Pacific Hospitality Group is seeking an Operations Supervisor to lead Front Office and Housekeeping teams at our Irvine property. The role focuses on directing daily operations, optimizing room readiness, and maintaining guest service standards to ensure memorable stays.

You will supervise staff, manage schedules, and ensure compliance with safety and accounting procedures while supporting guest needs and coordinating across departments. Flexible scheduling is required.