Guest Experience Operations Supervisor

asmglobal; Elkhorn (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Legends Global is seeking an Operations Supervisor to oversee all activities within the venue operations department, focusing on guest experience and day-to-day operations. The role reports to the General Manager and requires leadership of event day staff and open communication with customers.

Responsibilities include staffing, training, inventory control, and enforcing safety and service standards. Applicants must be 18+, English fluent, and able to work flexible hours including nights and

Qualifications

• Must be at least 18 years old.
• Must meet state health requirements for food handling and alcoholic beverage service.
• Ability to multi task in a fast paced, team oriented setting.
• Must have sufficient mobility to perform production tasks including reaching, bending, stooping, and lifting up to 50 pounds.

Responsibilities

• Assist in staffing, scheduling, training, and counseling of event and warehouse staff.
• Directly manage event day staff while interacting with customers.
• Maintain and control high volume food and beverage inventory.
• Lead venue operations with direction of the General Manager.
• Support General Manager with supervision of staff.
• Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
• Develop and enforce standards for service, sanitation, and product and food quality.
• Ensure all cash handling procedures are documented and enforced.
• Interact with co-workers to ensure compliance with service standards, inventory, and cash control procedures.
• Conduct physical audit of inventory and product, research and perform reconciliations.

Skills

Fluent English

Tools

Microsoft Office

Job description

Legends Global is seeking an Operations Supervisor to oversee all activities within the venue operations department, focusing on guest experience and day-to-day operations. The role reports to the General Manager and requires leadership of event day staff and open communication with customers.

Responsibilities include staffing, training, inventory control, and enforcing safety and service standards. Applicants must be 18+, English fluent, and able to work flexible hours including nights and