Guest Experience & Operations Specialist

Toyota - Tom Wood Toyota, Whitestown; Whitestown (IN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, Vision Insurance

401(k) with Company Match

Life and Disability Insurance

Professional Training and Career Dev.

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Toyota in Whitestown, IN seeks a polite, organized Operations Specialist to be the first contact for customers, vendors, and visitors. You will support reception, routing inquiries, and handling daily administrative tasks to ensure a welcoming dealership experience.

The role emphasizes strong communication, reliability, and the ability to multitask in a fast-paced environment while maintaining professionalism and confidentiality across departments.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Professional appearance and demeanor.
• Dependable attendance and punctuality.

Responsibilities

• Welcome customers, vendors, and visitors in a friendly and professional manner.
• Create a positive first impression that reflects Tom Wood Toyota's commitment to exceptional customer service.
• Assist guests with directions and connect them with the appropriate department or team member.
• Maintain a clean, organized, and welcoming reception area.
• Answer and route incoming calls promptly and professionally.
• Take accurate messages and ensure they are delivered to the appropriate team members.
• Assist customers with general dealership questions and direct inquiries to the correct department.
• Monitor and respond to general customer communications as needed.
• Provide administrative support to dealership management and various departments.
• Process incoming and outgoing mail, packages, and deliveries.
• Assist with filing, data entry, document scanning, and record maintenance.
• Support dealership events and customer communications.
• Monitor office supplies and assist with ordering as needed.
• Work closely with the Sales, Service, Parts, and Administrative teams to provide a seamless customer experience.
• Assist with special projects and other duties as assigned.
• Maintain professionalism, discretion, and confidentiality while supporting dealership operations.

Skills

Verbal communication

Written communication

Organizational skills

Microsoft Office

Multitasking

Professional appearance

Punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tom Wood Toyota in Whitestown, IN seeks a polite, organized Operations Specialist to be the first contact for customers, vendors, and visitors. You will support reception, routing inquiries, and handling daily administrative tasks to ensure a welcoming dealership experience.

The role emphasizes strong communication, reliability, and the ability to multitask in a fast-paced environment while maintaining professionalism and confidentiality across departments.