Guest Experience & Operations Specialist

Tom Wood Toyota; Whitestown (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tom Wood Toyota is seeking a friendly, professional, and highly organized Operations Specialist to be the first point of contact for customers, guests, vendors, and visitors. You will support administration and dealership operations to create a welcoming experience from the moment someone enters or calls.

The ideal candidate enjoys working with people, communicates effectively, stays organized in a fast-paced environment, and takes pride in delivering exceptional service.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Professional appearance and demeanor.
• Dependable attendance and punctuality.

Responsibilities

• Welcome customers, vendors, and visitors in a friendly and professional manner.
• Create a positive first impression that reflects Tom Wood Toyota's commitment to exceptional customer service.
• Assist guests with directions and connect them with the appropriate department or team member.
• Maintain a clean, organized, and welcoming reception area.
• Answer and route incoming calls promptly and professionally.
• Take accurate messages and ensure they are delivered to the appropriate team members.
• Assist customers with general dealership questions and direct inquiries to the correct department.
• Monitor and respond to general customer communications as needed.
• Provide administrative support to dealership management and various departments.
• Process incoming and outgoing mail, packages, and deliveries.
• Assist with filing, data entry, document scanning, and record maintenance.
• Support dealership events and customer communications.
• Monitor office supplies and assist with ordering as needed.
• Work closely with the Sales, Service, Parts, and Administrative teams to provide a seamless customer experience.
• Assist with special projects and other duties as assigned.
• Maintain professionalism, discretion, and confidentiality while supporting dealership operations.

Skills

Customer service

Organization

MS Office

Multitasking

Communication

Professional appearance

Punctuality

Bilingual

Education

High school diploma

Job description

Tom Wood Toyota is seeking a friendly, professional, and highly organized Operations Specialist to be the first point of contact for customers, guests, vendors, and visitors. You will support administration and dealership operations to create a welcoming experience from the moment someone enters or calls.

The ideal candidate enjoys working with people, communicates effectively, stays organized in a fast-paced environment, and takes pride in delivering exceptional service.