Reservationist

Brett/Robinson Gulf Corp.; Gulf Shores (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company seeks a customer service representative to support guest accommodations and provide information to guests and owners. Responsibilities include handling reservation entries, providing excellent customer care, and ensuring courteous interactions with guests and team members. Ideal candidates will have strong communication skills and preferably 1 year of experience in reservations. This role is based in Gulf Shores, Alabama, and plays a vital part in enhancing guest experiences.

Qualifications

• Strong communication and customer service skills required.
• Preferred experience of 1 year in reservations.

Responsibilities

• Serve as a representative of the company displaying courtesy and tact.
• Provide customer care and receive contacts from customers.
• Enter reservations into the computer program and take deposits.

Skills

Advanced Communication Skills

Advanced Customer Service

Education

High School or better

Job description

Location: 59 Office, 3259 Gulf Shores Pkwy, Gulf Shores, AL 36542, USA

• Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
• Provides customer care to others
• Receives contact from customers by telephone and offers them guest accommodations
• Explains pricing and Brett/Robinson policies
• Provides information to owners and guests regarding area points of interest and guest services via the telephone
• Enters reservations for guests into First Resort computer program
• Takes payment of deposit by credit card
• Cancels reservations and refunds deposits
• Performs daily audits of work
• Observes and evaluates the outcomes of a problem situation to identify lessons learned
• Performs other duties as assigned

Qualifications

Skills

Preferred

Communication Skills

Advanced

Customer Service

Advanced

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Education

High School or better.

Experience

Preferred: 1 year Reservations

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.