Hotel General Manager: Lead Ops, Growth & Guest Experience

Holiday Inn Express & Suites St. Petersburg; Saint Petersburg (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) with employer match

Exclusive global hotel discounts

Career growth across hotel portfolio

Volunteer time off

Job summary

Naples Hotel Group seeks a hands-on General Manager to lead all hotel departments, drive revenue growth, and optimize profitability while delivering exceptional guest service. You will manage budgeting, staffing, and operations with a focus on associate engagement and compliance across brand standards.

The role requires a strategic thinker with strong business acumen, capable of leading the team through short- and long-term goals and representing the property in the local community.

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or related field.
• Minimum of 2 years of experience as a General Manager in a hotel environment, preferably within a select-service brand.
• At least 3 years of supervisory experience in hotel operations, with hands-on exposure to front desk, housekeeping, or food & beverage.
• Brand experience with Hilton, Marriott, IHG, or similar preferred.
• Strong leadership, team development, and communication skills.
• Proficient with smartphones, computers, and standard office software; capable of learning and using hotel systems effectively.
• Must possess a valid driver’s license and be available for on-call support as needed.
• Must be able to work a flexible schedule, including weekends, holidays, and emergency on-call shifts based on business demands.

Responsibilities

• Oversee daily hotel operations across all departments, ensuring cleanliness, brand compliance, and overall performance standards are met.
• Conduct daily property inspections to assess condition, safety, and service quality.
• Ensure full compliance with company policies, brand standards, and applicable local, state, and federal regulations.
• Hire, onboard, train, and develop hotel associates to foster a positive, performance-driven culture.
• Conduct regular coaching, performance evaluations, and disciplinary actions as necessary.
• Lead by example, maintaining a visible and approachable presence across all shifts.

Skills

Leadership

Team development

Communication

Education

Bachelor's degree in Hotel Management, Business Administration, or related field

Tools

Hotel systems

Job description

Naples Hotel Group seeks a hands-on General Manager to lead all hotel departments, drive revenue growth, and optimize profitability while delivering exceptional guest service. You will manage budgeting, staffing, and operations with a focus on associate engagement and compliance across brand standards.

The role requires a strategic thinker with strong business acumen, capable of leading the team through short- and long-term goals and representing the property in the local community.