Operations Leader: Customer Experience & Growth

Battle House Laser Tag; Lake Barrington (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Battle House Laser Tag is seeking an Operations Manager to oversee daily facility operations in Lake Barrington, IL or Waukesha, WI. You will drive exceptional customer service, manage staffing, scheduling, safety, and inventory, and collaborate on events and marketing efforts to grow guest engagement.

The role emphasizes leadership, guest experience, and cross-functional coordination to ensure a family-friendly, safe, high-energy gaming environment.

Qualifications

• Excellent customer service mindset and teamwork.
• Strong communication and ability to manage large groups.
• Knowledge of sales to guest needs and inventory.
• Alcohol certification may be required by state law.
• Reliable, energetic and dependable.
• Adheres to dress code and safety policies.

Responsibilities

• Lead staff to deliver 5-star service and drive sales.
• Hire, onboard, train, and set performance goals.
• Conduct performance reviews and staffing schedules.
• Maintain facility readiness, safety, and security.
• Oversee POS, phone, email systems, and tech.
• Manage inventory and event scheduling.
• Coordinate marketing, promotions, and communications.

Skills

Customer service

Teamwork

People skills

Communication

Sales ability

Inventory management

Alcohol certification

High energy

Dependability

Verbal communication

Dress code adherence

Leadership

Job description

Battle House Laser Tag is seeking an Operations Manager to oversee daily facility operations in Lake Barrington, IL or Waukesha, WI. You will drive exceptional customer service, manage staffing, scheduling, safety, and inventory, and collaborate on events and marketing efforts to grow guest engagement.

The role emphasizes leadership, guest experience, and cross-functional coordination to ensure a family-friendly, safe, high-energy gaming environment.