Guest Experience Operations Leader

CircusTrix, LLC; Charlotte (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

CircusTrix, LLC is seeking an Operations Manager to lead daily park operations onsite in a fast-paced, guest-facing environment. The role involves supervising team leads and frontline staff, coordinating staffing, and ensuring high-quality guest experiences from check-in to check-out.

The ideal candidate has 2–3 years of management experience, strong communication skills, and a hands-on leadership style. Availability for evenings, weekends, and holidays is required, with a comprehensive benefits

Qualifications

• 2–3 years of formal management or supervisory experience in a high-volume guest-facing setting.
• Experience managing daily operations and teams on the floor.
• Strong communication with ability to coach in real time.
• Comfort with scheduling, labor targets, and operational goals.
• Hands-on leadership style and willingness to jump in during busy shifts.
• Proficiency with Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Lead daily execution and supervise team leads and frontline staff.
• Oversee shift flow, staffing, guest flow, inventory, and cleanliness.
• Enhance guest experiences from check-in to check-out and support events.
• Uphold safety and brand standards across all park zones.

Skills

Leadership

Communication

Scheduling

Team coaching

Guest service

Tools

Microsoft Office

POS systems

Reporting dashboards

Job description

CircusTrix, LLC is seeking an Operations Manager to lead daily park operations onsite in a fast-paced, guest-facing environment. The role involves supervising team leads and frontline staff, coordinating staffing, and ensuring high-quality guest experiences from check-in to check-out.

The ideal candidate has 2–3 years of management experience, strong communication skills, and a hands-on leadership style. Availability for evenings, weekends, and holidays is required, with a comprehensive benefits