Operations Manager

CircusTrix, LLC; Charlotte (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

CircusTrix, LLC is seeking an Operations Manager to lead daily park operations onsite in a fast-paced, guest-facing environment. The role involves supervising team leads and frontline staff, coordinating staffing, and ensuring high-quality guest experiences from check-in to check-out.

The ideal candidate has 2–3 years of management experience, strong communication skills, and a hands-on leadership style. Availability for evenings, weekends, and holidays is required, with a comprehensive benefits

Qualifications

• 2–3 years of formal management or supervisory experience in a high-volume guest-facing setting.
• Experience managing daily operations and teams on the floor.
• Strong communication with ability to coach in real time.
• Comfort with scheduling, labor targets, and operational goals.
• Hands-on leadership style and willingness to jump in during busy shifts.
• Proficiency with Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Lead daily execution and supervise team leads and frontline staff.
• Oversee shift flow, staffing, guest flow, inventory, and cleanliness.
• Enhance guest experiences from check-in to check-out and support events.
• Uphold safety and brand standards across all park zones.

Skills

Leadership

Communication

Scheduling

Team coaching

Guest service

Tools

Microsoft Office

POS systems

Reporting dashboards

Job description

Operations Manager – Full-Time, Onsite – Department: Operations – Reports to: General Manager – FLSA: Exempt

Key Responsibilities

• Lead Daily Execution and Team Success: Supervise Team Leads and frontline team members, coach in real time, and support hiring, onboarding, and training efforts.
• Own Shift Flow and Operational Efficiency: Oversee daily park execution – staffing, guest flow, inventory, and cleanliness; collaborate with the GM on labor strategy, scheduling, and safety procedures; adapt to real‑time challenges.
• Deliver Guest Experiences That Wow: Ensure guests feel welcome, safe, and supported from check‑in to check‑out; lead guest recovery when needed; support birthday parties, special events, and high‑volume guest flow with confidence.
• Champion Safety and Brand Standards: Conduct safety walkthroughs, support compliance across all park zones, maintain clean facilities, and hold the team to brand standards while creating a worry‑free environment.

Qualifications

• Minimum 2–3 years of formal management or supervisory experience in a high‑volume, guest‑facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
• Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
• Strong communication skills with the ability to give feedback with care, build trust quickly, and coach in the moment.
• Comfort with scheduling, labor targets, and supporting operational goals; understanding of how day‑to‑day execution impacts the bigger picture.
• Hands‑on leadership style, willing to jump in and solve problems, run a shift, or set the tone on a busy day.
• Comfortable using technology and operational systems, with proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn new systems.
• Availability to work evenings, weekends, and holidays.

Compensation and Benefits

Compensation range: $45,000–$50,000, based on qualifications, experience, and performance. Full‑time employees receive a competitive benefits package including medical, dental, and vision coverage and a 401(k) plan with company matching (eligibility based on age and tenure).

Equal Opportunity Employer

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.