Resort & Casino Operations Leader (MOD)

Graton Resort & Casino; Rohnert Park (CA); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Graton Resort & Casino in California seeks a Manager on Duty (MOD) to oversee all resort and casino operations during shifts, ensuring top-tier service and adherence to policies.

The MOD directs staff across departments, maintains operational standards, responds to guest concerns, and reports progress to senior management. This role requires professionalism and decisive leadership on the floor.

Qualifikationen

• Leadership and supervision of all resort operations.
• Strong customer service and hospitality focus.
• Ability to communicate with guests and team members.

Aufgaben

• Lead and supervise all aspects of resort and casino operations during shift.
• Ensure highest standards of customer service and hospitality.
• Oversee regulatory and policy compliance, staffing, and inter-department relations.
• Maintain knowledge of policies and procedures and ensure execution.
• Resolve guest complaints and incidents promptly.
• Hold daily departmental supervisory huddles to share shift information.
• Provide progress reports to GM & AGM.
• Coordinate inter-departmental communication to ensure smooth operations.

Jobbeschreibung

Graton Resort & Casino in California seeks a Manager on Duty (MOD) to oversee all resort and casino operations during shifts, ensuring top-tier service and adherence to policies.

The MOD directs staff across departments, maintains operational standards, responds to guest concerns, and reports progress to senior management. This role requires professionalism and decisive leadership on the floor.