Guest Experience & Operations Coordinator

Dexterra; Shreveport (LA); On-site; USD 19,320 - 27,517; Full time

Job summary

Dexterra is seeking a Guest Service Administrator in Shreveport, Louisiana. This role involves ensuring a positive guest experience through accurate data management and providing exceptional customer service. The ideal candidate should have post-secondary education in Hospitality or related fields, at least 1 year of relevant experience, and strong proficiencies in MS Office. Compensation starts at $17/hour, with duties that include managing check-ins, maintaining records, and preparing reports.

Qualifications

• Minimum 1 year of logistics, hotel guest services, or administrative experience.
• Strong customer service skills with a professional approach.
• Experience with accounting and administrative tasks like invoicing and payroll data entry.

Responsibilities

• Welcoming guests and providing introductory information.
• Managing check-in and check-out processes.
• Maintaining accurate records of guest names and occupancy levels.
• Forecasting occupancy based on bookings and running reports.

Skills

Strong customer service skills

Attention to detail

Intermediate proficiency with Microsoft Office

Education

Post-secondary education in Hospitality or Business Administration

Tools

Property Management Systems

MS Excel

MS Word

Job description

Dexterra is seeking a Guest Service Administrator in Shreveport, Louisiana. This role involves ensuring a positive guest experience through accurate data management and providing exceptional customer service. The ideal candidate should have post-secondary education in Hospitality or related fields, at least 1 year of relevant experience, and strong proficiencies in MS Office. Compensation starts at $17/hour, with duties that include managing check-ins, maintaining records, and preparing reports.