Guest Experience & Occupancy Admin Coordinator

Dexterra; Alexandria (LA); On-site; USD 19,000 - 30,000; Full time

Job summary

Dexterra Group is hiring a Guest Service Administrator at our world-class camp facility in Alexandria, LA. The role goes beyond front desk tasks to support site operations with accurate guest data management, occupancy forecasting, and reporting.

You will welcome guests, handle inquiries, allocate rooms, manage check-ins/outs, and maintain precise records using MS Excel and Word, while collaborating with Site Managers and operations teams to enable planning and reporting.

Qualifications

• Post-secondary education completed in hospitality, business administration, or related field.
• Minimum 1 year of logistics, or hotel guest services and/or administrative experience.
• Minimum 1 year of accounting or administrative experience with payroll, invoicing, or reports.
• Strong attention to detail and accurate data management.

Responsibilities

• Welcomes guests and provides site information
• Acts as first point of contact for guest inquiries by phone and email
• Allocates rooms and issues keys as required
• Manages check-in and check-out processes
• Maintains accurate guest names, room assignments, and stay dates
• Ensures timely data entry into occupancy and property management systems
• Forecasts occupancy based on bookings
• Generates occupancy, arrivals/departures, and utilization reports
• Supports site planning with guest and occupancy reporting
• Maintains database accuracy for bookings, payments, and data sources
• Provides guests with camp rules and services information
• Assists with safety documentation reviews, timesheets, and maintenance records
• Supports reports preparation using MS Excel and MS Word
• Assists Site Manager with day-to-day admin tasks

Skills

Guest services

Data entry

Microsoft Excel

Microsoft Word

Attention to detail

Customer service

Education

Post-secondary education in Hospitality, Business Administration, or related field

Tools

Property Management Systems

Hospitality software

Job description

Dexterra Group is hiring a Guest Service Administrator at our world-class camp facility in Alexandria, LA. The role goes beyond front desk tasks to support site operations with accurate guest data management, occupancy forecasting, and reporting.

You will welcome guests, handle inquiries, allocate rooms, manage check-ins/outs, and maintain precise records using MS Excel and Word, while collaborating with Site Managers and operations teams to enable planning and reporting.