Guest Experience & Operations Coordinator

Dexterra; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Dexterra in Austin, Texas, seeks a Guest Service Administrator to enhance guest experiences and ensure site administration. The role requires outstanding customer service, accurate guest data management, and collaboration with Site Managers for optimal operations.

The ideal candidate has at least 1 year in logistics or hotel services and a relevant education background. Proficiency in Microsoft Office is essential.

Qualifications

• Minimum 1 year of logistics, hotel guest services, or administrative experience.
• Strong attention to detail with the ability to maintain accurate guest and occupancy records.
• Experience with MS Excel and MS Word.

Responsibilities

• Welcoming guests and providing introductory information about the site.
• Serving as the first point of contact for guest inquiries via phone and email.
• Managing the check-in and check-out process for all guests.

Skills

Strong customer service skills

Attention to detail

Intermediate proficiency with Microsoft Office

Education

Completion of post-secondary education in Hospitality, Business Administration, or a related field

Tools

Property Management Systems

Job description

Dexterra in Austin, Texas, seeks a Guest Service Administrator to enhance guest experiences and ensure site administration. The role requires outstanding customer service, accurate guest data management, and collaboration with Site Managers for optimal operations.

The ideal candidate has at least 1 year in logistics or hotel services and a relevant education background. Proficiency in Microsoft Office is essential.