Guest Experience & Operations Coordinator

Travel + Leisure Co.; New Orleans, Northern (LA, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. at Club Wyndham New Orleans is seeking a proactive Business Operations Coordinator to deliver quality support for Sales and Marketing processes.

You will provide exceptional customer service to guests and partners, protect data, and help implement new initiatives while collaborating with Sales, Marketing, HR, and Resort Operations leaders. The role emphasizes operational procedures, reporting, and ensuring policy compliance in a fast-paced hospitality environment in New

Qualifications

• Experience delivering outstanding customer service, with excitement.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team.
• Work with leadership to implement ways to improve customer service or processes.
• Protect data when interacting with guests to ensure best experience.
• Support adherence to company assets, policies and procedures.
• Understand and implement operational procedures that govern the business.
• Support new initiatives and explain changes to impacted teams.
• Maintain and validate daily/weekly/monthly/quarterly reporting needs.
• Escalate issues to leadership when necessary.

Skills

Customer service

Team collaboration

Tools

Microsoft Office

Job description

Travel + Leisure Co. at Club Wyndham New Orleans is seeking a proactive Business Operations Coordinator to deliver quality support for Sales and Marketing processes.

You will provide exceptional customer service to guests and partners, protect data, and help implement new initiatives while collaborating with Sales, Marketing, HR, and Resort Operations leaders. The role emphasizes operational procedures, reporting, and ensuring policy compliance in a fast-paced hospitality environment in New