Guest Experience & Operations Associate - Car Wash

Whistle Express Car Wash; Bennett Acres (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Whistle Express Car Wash is seeking an Associate to start on the lot, in the tunnel, and at the vacuum station. You’ll guide guests through the wash experience, keep the site running at full speed, and be the reason someone’s day gets a little better.

The role is physical and fast-moving, with a tight crew and visible results on every shift. If you need to be on the move to feel alive, this is the right place for you.

Qualifications

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Communicate effectively with team members and management.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station Service: Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties: Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Skills

Customer service

Sales support

Account management

Team communication

Job description

Whistle Express Car Wash is seeking an Associate to start on the lot, in the tunnel, and at the vacuum station. You’ll guide guests through the wash experience, keep the site running at full speed, and be the reason someone’s day gets a little better.

The role is physical and fast-moving, with a tight crew and visible results on every shift. If you need to be on the move to feel alive, this is the right place for you.