Guest Experience & Operations Associate

Big Bear Retreat Center; Big Bear City (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Potential housing availability

Work in a natural setting

Job summary

A community retreat center in California is searching for an Operations Support Associate to enhance guest experiences during retreats. The candidate will manage guest registrations, collaborate with the operations team, and ensure a safe and welcoming environment. Ideal applicants have hospitality experience, strong organizational skills, and a proactive approach to service. Flexibility in the work schedule is required, usually 5 days a week, varying with retreat demands.

Qualifications

• 1+ years of experience in hospitality or guest services.
• Strong skills in working with computers and software registration systems.
• Professional communication skills in person and online.

Responsibilities

• Assists with guest check-in and check-out processes.
• Coordinates with the operations team for guest needs.
• Supports housekeeping and manages dining area.

Skills

Hospitality experience

Computer proficiency

Communication skills

Calm under pressure

Proactive problem solving

Tools

Google/Microsoft Office Suite

Job description

A community retreat center in California is searching for an Operations Support Associate to enhance guest experiences during retreats. The candidate will manage guest registrations, collaborate with the operations team, and ensure a safe and welcoming environment. Ideal applicants have hospitality experience, strong organizational skills, and a proactive approach to service. Flexibility in the work schedule is required, usually 5 days a week, varying with retreat demands.