Front Desk Agent/Guest Service/Retreat & Events Coordination

Interurban Suites Hotel; Washington; Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Opportunity to support wellness retros

Résumé du poste

Interurban Suites Hotel seeks a positive, friendly Front Desk Agent & Retreat Coordinator to provide exceptional hotel guest service and support our wellness retreats and on-site events.

This hybrid role blends front-desk duties with event coordination, including guest communication, scheduling, vendor support, and ensuring seamless retreat experiences for groups. You will be the welcoming face of the resort and a key partner for retreat leaders and hosts.

Qualifications

• Minimum two years relevant field experience.
• Friendly, outgoing personality with a service-oriented mindset.
• Familiarity with hospitality or event coordination preferred.
• Strong communication and organizational skills.
• Comfortable multitasking in a dynamic environment.
• Computer literacy and the ability to learn booking/event systems.
• Able to lift up to 30 pounds.
• Proficient in English; additional languages are a plus.

Responsabilités

• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Assist with scheduling and preparing retreat itineraries.
• Communicate with retreat leaders before and during their stay.
• Coordinate room blocks, special requests, and group check-ins.
• Ensure event spaces are prepared and set according to retreat needs.
• Support vendors, facilitators, and instructors as needed.
• Track retreat details, attendance, and special accommodations.
• Provide on-site support during events to ensure smooth execution.

Connaissances

Customer service

Communication

Organization

Multitasking

English proficiency

Booking systems

Outils

Booking systems

Description du poste

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• Opportunity to support wellness retreats and special events

Job Summary

We are seeking a positive, friendly, and highly organized Front Desk Agent & Retreat Coordinator to provide exceptional service to our hotel guests and support our growing calendar of wellness retreats and on‑site events.

This hybrid role combines traditional front-desk responsibilities with event coordination tasks, including guest communication, schedule management, vendor support, and ensuring that retreat groups have a seamless, memorable experience.

You will be the welcoming face of the resort and a key support partner for our retreat leaders and event hosts

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Event & Retreat Coordination

• Assist with scheduling and preparing retreat itineraries
• Communicate with retreat leaders before and during their stay
• Coordinate room blocks, special requests, and group check‑ins
• Ensure event spaces are prepared and set according to retreat needs
• Support vendors, facilitators, and instructors as needed
• Track retreat details, attendance, and special accommodations
• Provide on‑site support during events to ensure smooth execution

Qualifications

• Friendly, outgoing personality with a service‑oriented mindset
• Familiarity with hospitality or event coordination preferred
• Minimum two years relevant field experience.
• Strong communication and organizational skills
• Comfortable multitasking in a dynamic environment
• Computer literacy and the ability to learn booking/event systems
• Able to lift up to 30 pounds
• Proficient in English; additional languages are a plus